This is unacceptible.

Updated: Follow up post here.

I think it says something that in 9.5 years of playing, I have been forced to contact Blizzard Support more since WoD launched than I ever have before. In fact, prior to this time, I have never had to contact them for an item issue at all. 90% of our contact is me reporting someone for circumventing ignore, which is pretty much me just sending a message and letting them take care of it.

But this time. Oh boy, this time it’s awful.

Back in December, after hitting gold cap, I bought a trinket – Sandman’s Pouch. It’s crafted, and really good, so I decided to splurge and get it for my Warlock. I bought the cards and made the item. (About 7k gold, this will matter later.)

Once I got my scribe up to the point where she could make War Paints, I started saving them to create the upgrade items for this trinket. It takes about 35 days to make both upgrade items.

The mats:

The mats for  Inferno Tarot:
150 X  War Paints
30 X  Sorcerous Water (450g)
15 X  Savage Blood (15000g – at the time of creation)

The mats for  Molten Tarot:
200 X  War Paints
40 X  Sorcerous Earth (1600g)
15 X  Savage Blood (10,500g)

Apparently though, I made a mistake when I made the first upgrade item – you see, there are 4 different upgrade items for scribes to make. Two work for trinkets and two work for weapons. I made the wrong one. That’s stupid, but that was my mistake. What happened next was Blizzard’s fault. I used the Weapon Crystal on my trinket (or I believe I may have, I don’t really remember, that was in December, but it’s plausible, and others seem to think that is what causes the bug.) And it WORKED. It upgraded my trinket to the 655 version. So I went back about doing my thing and continuing on raiding and kicking ass.

Now, here at the end of January, I finally got my war paints to make the second upgrade item. I made sure to find the one that said it upgraded from 655 to 665 (really 670, but they haven’t updated the tooltip.) I made the item. And instantly realized I made the wrong one. Again. I made the weapon one. So after much cursing, I decided to list the wrong one on the auction house, eat the 5k price difference and buy the molten tarot off the auction house. I sent the molten tarot to Joyia, and grumbled a bit, but fine. I would have my upgraded trinket.

“This item cannot be modified.” – That was the message I got when I tried to upgrade my trinket. Uh. NO.

After triple checking, I went to the web and found this thread full of people with the same problem. The first post was over a month ago. A MONTH. (This is also where I found my info on the crystal issue.)

I submitted a ticket, waited my two days and this is the exchange:

My Sandman’s Pouch isn’t upgrading to 670 with the Molten Tarot item. My Sandman’s Pouch is 655 and should be eligible, but instead it says “This item cannot be modified.” I spent 30k on the upgrade item. You need to either give me the 3 of 3 Sandman’s Pouch, or refund all the mats used to make the trinket and both upgrade items. <— here’s a whole thread of other people having the same issue.
OH, if you do decide to refund the mats to make the trinket and the two upgrade items they need to be sent to my alt, Summerriver on this account because she is the inscriptor that can make it.
Really it would just be easier to take my Molten Tarot, my current sandman’s pouch trinket, and jsut give me the correct 3 of 3 Sandman’s Pouch trinket.

-1 day ago – Adhaglaudock Customer Service Representative     
Hey there -,

We’re currently aware of the Molten Tarot not upgrading trinkets to level 3 as they’re supposed to and are working to get it fixed. Our Quality Assurance team should hopefully get a hotfix for this released soon, if not it will be rolled into the 6.1 patch once released.

As far as the items go, as the trinket was created back in December we won’t be able to return it to the mats as you have used it for over a month. Returning that to the mats would be unfair as you got so much use out of it so far.

In regards to the Molten Taro, as you bought it off of the auction house we will be unable to refund the purchase. All auction house purchases are all sales final and can’t be refunded as we’re unable to reclaim the gold from the other player and if we didn’t we would be hurting the economy by duplicating gold.

So you will need to wait for the hotfix to be released. We’ll get it released as soon as we can though!

Thanks for contacting me and if you need anything else, feel free to let us know!
#4 –  
Please READ what I wrote before responding. Others who have encountered this same problem say that rebuilding the trinket from scratch and upgrading it properly (using the Inferno Tarot and Molten Tarot instead of the Crystal item, which is why it breaks and will not upgrade properly). I am not asking for the mats to sell. I am TRYING to get my trinket I SHOULD have Sandman’s Pouch 3 of 3 upgrades.

Your solution – wait for the patch – is unacceptable. I am in a raiding guild. I have spent a great deal of time farming the mats and gold to make this trinket and upgrade it. Telling me to deal with having a subpar trinket when I should have a better one due to Blizzard’s bug is not an acceptable response.

If you cannot refund me the mats for all three items – the trinket, the inferno tarot, and the molten tarot – while removing the trinket and the molten tarot – then you need to replace the trinket. I have the 2 of 3 version of the trinket and the molten tarot in my bags. Take those, and send me the 3 of 3 version of the trinket.

For those who might not play WoW, let me explain that Trinkets are a high upgrade slot. Even a “small” gain like this could mean 10-20% better performance. That could mean the difference between my guild downing a boss or wiping all night. That could mean the difference in me being on the raid team and not being on the raid team.

The fact that the CSR’s response was “Oh sorry, we are fixing that bug, wait for 6.1!” is absurd. 6.1 could be 2-3 months off! In addition I am now holding a worthless item I bought for 30k gold! The cost of replacing the trinket would be 37k, if I had the materials on hand. All of this because I can’t be assured of a drop off a boss that is equivalent. (The 670 trinket I would need only drops from the last boss of Highmaul on Heroic. Yeah. That’s going to happen any time soon. *eye roll*)

Blizzard has based their end game on running content and grinding for gear. As such the acquisition and use of this gear is the most important part of lasting dedication to playing the game. Asking someone to wait to use an item they have already earned is extremely rude considering the time investment into getting these items is what KEEPS THE GAME RUNNING. Especially when the lack of this item either means another great expenditure of gold or losing their raid spot?

It’s extremely frustrating. The correct response would have been – well honestly back in DECEMBER when this was discovered, rushing a hotfix to prevent the bug from happening in the first place and fixing it on the broken end. As that is apparently not a priority, the GMs correct response should have been, let me check, grab the bad trinket, the Molten Tarot and mail you the correct 3 of 3 trinket. Apologies for the wait.

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