The Twitters to the Rescue.

So here’s what happened NEXT.


I see the hotfix note that “Inscription-crafted Warlords trinkets should no longer be able to be upgraded using crystals meant for upgrading Inscription-crafted weapons as this could cause the trinket to end up in a broken state.”

How do I get a non-broken Sandman’s Pouch then so I can use my Molten Tarot?
#6 17 hours ago
Thanks for your reply. Like the previous rep pointed out though, it’s something that needs to be fixed by the devs and that’s why it’s included in a hotfix like this. It will hit everyone at the same time. It’s, unfortunately, not something we can tackle individually.

Thank you so much for your understanding,

Game Master R—

  #7 4 hours ago

Except there are multiple people in that thread that WERE helped.

Also, again, please READ what I wrote. The hotfix DOES NOT FIX my problem. It only prevents the problem I have from happening in the future.

I do not understand. It’s not a complex idea – I have a broken trinket that should upgrade, but won’t. Take my broken trinket, and instead give me a non-broken one that I can upgrade. Or take my trinket and my upgrade item and give me the 3 of 3 trinket.

I have a progression raid TONIGHT and after spending a stupid amount of time farming the mats to create and upgrade my trinket TWICE, I should not be forced to use a subpar trinket because of a BUG on Blizzard’s end. We are not talking about some thing I just threw together. This was 2 months worth of work and over 57,000 gold worth of mats.

#8 2 hours ago
Zormothric – Customer Service Representative     

Firstly, let me apologize for the confusion. My name is Madeleine and I took this reigns on this.This is actually a bizarro bug, that should have been fixed for you much earlier!

So thank you for your patience =] I went ahead and handled it for you, so you’ll see on Joyia a 3/3 upgraded Sandman’s Pouch:D

Again, so sorry for the confusion and the delays here, but thank you for hanging in there with us! GOOD LUCK on your raid tonight! Slay some bad guys, and I’ll keep my fingers crossed that you get some sweet loots =]

Have a good one!


How did I get from Mr. R who said he couldn’t help me individually to this other GM who handled it?


I made this post:

Less than an hour later, I hopped onto my toon and there is my lovely trinket. The old busted one and the Molten Tarot was gone. (To be fair, I did get stuck on this idea, because it was the easiest solution that got me the trinket I needed for our raid tonight – but they never suggested anything other than waiting.)

The power of social media is that it’s social. I talk about WoW to excess on my twitter. I am friends with dozens of WoW players on there – if not hundreds. Loudly and vocally complaining about something that is actionable (ie – replace this bugged junk vs this is stupid) will get results. Now I am sure this was the person/persons watching the Blizzard twitter and escalating my ticket. It shouldn’t have NEEDED to go that far, but it did, and they handled it.

So why couldn’t it be handled on the first person instead of the later one? Probably alot of reasons. If they are like other CS setups, the first person who sees your ticket doesn’t actually have the power to do anything. They are tasked with reading it, and then filtering it, by either passing it up the chain, or kicking it back to me. That’s why the first person in the previous post suggested I wait for the hotfix. I bet money they knew the hotfix was hitting soon, and thought that would take care of my problem.

My only problem is with the second guy I talked to. He clearly didn’t read anything I had written. He skimmed, he responded, and he filtered it back to me, instead of stopping to even read my replies. I doubt ANY of them followed the link to the bug report forum, or else they would have seen a list of people who needed help. But his insistence that they didn’t handle this on an individual basis was absurd. There are people in the thread who were helped – and that’s why I asked for that specific resolution. This guy failed at his job. More so, as a GM, your job is to fix problems, that’s literally your job. You help the players fix their problems.

That said, tackle hugs to the person/persons running the Twitter and to the GM who did the thing.

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